Every Stella Says So item is printed to order just for you by our production partner, so we don't accept returns or exchanges for a change of mind or for ordering the wrong size. Please check the size guide on each product page before you order. Not sure? Email us at contact@shopstellasaysso.com before ordering, and we'll help you pick.
Damaged, defective, or wrong items
If your order arrives damaged, misprinted, defective, or isn't what you ordered, we'll make it right at no cost to you with a free replacement or a full refund, your choice.
- Email contact@shopstellasaysso.com within 30 days of delivery.
- Include your order number and a clear photo of the problem.
- You don't need to ship the item back unless we ask you to. If we do, we'll cover the return shipping.
Changes and cancellations
Production starts quickly, so contact us as soon as possible if you need to change or cancel an order. We'll cancel and fully refund any order that hasn't gone into production yet. Once an order is in production, we can't cancel it.
Lost or undelivered packages
If tracking shows no movement for 10 business days, or your package never arrives, email us, and we'll work with the carrier and our fulfillment partner to send a replacement or issue a refund.
Refunds
Approved refunds are issued to your original payment method within 10 business days of approval. Your bank or card issuer may take a few extra days to post it.
Questions
Email contact@shopstellasaysso.com. We usually reply within 1–2 business days.
